Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services provided by Zinfin Solutions Private Limited. Because our work is custom professional services, refunds are linked to the work completed. Where your signed proposal or agreement contains different terms, those terms apply.

1. Free consultations

Initial consultations are free of charge. No payment is collected, so no refund applies.

2. Project services

This covers Odoo implementation, customization, migration, integration, AI automation, e-commerce and web or mobile app projects.

• Cancellation before work starts: if you cancel in writing before any work has begun, the advance is refunded after deducting any third-party costs already incurred on your behalf.
• Cancellation after work starts: the advance covers planning and reserved resources and is non-refundable once work has begun. Work completed up to the cancellation date is billable.
• Completed milestones: payments for milestones that have been delivered are non-refundable.
• Unused prepaid amounts: if you have paid ahead for milestones not yet started, the unused amount is refunded after cancellation, less any costs already incurred.

3. Support, AMC and hosting plans

• Plans can be cancelled with 30 days' written notice before the next billing date.
• Fees for a billing period that has already started are non-refundable.
• Annual plans paid in advance are non-refundable once the term has begun, unless your agreement states otherwise.

4. Third-party costs

Amounts paid to third parties on your behalf, such as Odoo Enterprise subscriptions, server or cloud fees, domain names, app store accounts, payment gateway fees or AI usage charges, are subject to those providers' own refund policies and cannot be refunded by us.

5. Duplicate or incorrect payments

If you are charged twice or pay an incorrect amount by mistake, we will refund the excess in full once verified.

6. How to request a cancellation or refund

Email contact@zinfinsolutions.com with your company name, invoice number and the reason for your request. We will acknowledge it within 2 working days.

7. Refund processing

Approved refunds are processed within 7 to 10 working days to the original payment method or bank account. For international payments, bank charges and currency conversion differences may apply and are outside our control.

8. Contact