Privacy Policy

This Privacy Policy explains how Zinfin Solutions Private Limited ("Zinfin", "we", "us", "our") collects, uses, shares and protects personal data when you visit zinfinsolutions.com, contact us, or use our services. We process personal data in line with India's Information Technology Act, 2000 and related rules, the Digital Personal Data Protection Act, 2023 and, where they apply to visitors from other countries, other applicable data protection laws such as the GDPR.

1. Who we are

Zinfin Solutions Private Limited is a company registered in India, providing Odoo ERP services, software development, AI automation, e-commerce and hosting services to clients in India and worldwide.

Registered office: 1/2 - A56, Opposite to Velammal Engineering College, Viraganur, Madurai, Tamil Nadu 625009, India
Email: contact@zinfinsolutions.com
Phone / WhatsApp: +91 86100 66024

2. Personal data we collect

Information you give us

• Contact details such as your name, company name, email address and phone number, when you fill in a form, email, call or message us on WhatsApp.
• Details about your business and requirements that you share in messages, meetings or project documents.
• Billing information needed to issue quotations and invoices, such as company address and tax registration numbers.

Information collected automatically

• Technical data such as IP address, browser type, device information, pages visited and the date and time of your visit.
• Cookies and similar technologies, as described in our Cookie Policy. Optional cookies are used only with your consent.

Client business data

When we implement, support or host systems for our clients, we may access business records that contain personal data (for example, customer or employee records in a client's Odoo database). We process such data only on our client's instructions and under our agreement with that client, who remains responsible for it as the data owner (data fiduciary / controller).

3. How we use personal data

• To respond to your enquiries and provide consultations.
• To prepare proposals, deliver our services and provide support.
• To issue invoices, collect payments and keep accounting records.
• To send service-related communication, such as project updates or maintenance notices.
• To send occasional updates about our services, where permitted. You can opt out at any time.
• To keep our website secure, understand how it is used and improve it.
• To comply with legal, tax and regulatory obligations.

4. Legal basis and consent

We process personal data with your consent (for example, when you submit a form or accept optional cookies), for purposes you have voluntarily provided the data for, to perform a contract with you or take steps before entering into one, to comply with legal obligations, and, where applicable law allows, for our legitimate business interests such as keeping our website secure. You may withdraw your consent at any time; this will not affect processing already carried out.

5. Sharing of personal data

We do not sell your personal data. We share it only when needed, with:

• Service providers who help us operate, such as hosting, email, cloud, payment and communication providers, bound by confidentiality and data protection obligations.
• Technology providers that form part of a service you have asked for (for example, an AI provider used in an automation we build for you).
• Professional advisers such as accountants, auditors and lawyers.
• Government or law enforcement authorities when required by law.

6. International data transfers

We are based in India and work with clients and service providers in other countries. Your personal data may therefore be stored or processed outside your country of residence. Where we transfer data, we take reasonable steps to ensure it remains protected in line with this policy and applicable law.

7. Data retention

We keep personal data only as long as needed for the purposes described above. Enquiry data is generally kept for up to 3 years after our last interaction unless you become a client. Client and accounting records are kept for as long as required by Indian tax and company laws. When data is no longer needed, we delete or anonymise it.

8. Security

We use reasonable security practices, including encrypted connections (HTTPS), access controls, secure hosting and regular backups. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and will act promptly on any incident as required by law.

9. Your rights

Depending on where you live, you may have the right to:

• Access a summary of the personal data we hold about you.
• Correct, complete or update inaccurate data.
• Ask us to erase your data, where it is no longer needed or you withdraw consent.
• Withdraw consent and opt out of marketing communication.
• Nominate another person to exercise your rights in case of death or incapacity (India).
• Object to or restrict certain processing and request data portability (where the GDPR or similar laws apply).
• Raise a grievance with us and, if unresolved, complain to the relevant data protection authority.

To exercise these rights, email contact@zinfinsolutions.com. We may need to verify your identity before acting on a request.

10. Children

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children.

11. Third-party links and WhatsApp

Our website links to third-party services such as WhatsApp and Google Maps. When you use them, their own privacy policies apply. Messages you send us on WhatsApp are handled through WhatsApp's service, and we use them only to respond to you.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

13. Grievance Officer

For any questions, requests or complaints about this policy or how we handle personal data, contact our Grievance Officer:

We will acknowledge your request promptly and respond within the time required by applicable law.